Telephone Set Features

Make Set Busy

Allows ringing to be turned off for all lines on your set (Button Required). Only available for phones that are configured with the Automatic Call Distribution feature.

 

Message Waiting Indicator (MWI)

An indicator tells you there is a voice mail message (or messages) waiting for you in your mailbox. The indicator turns off when you have listened to all your new messages.

This feature can be activated upon request.

Some telephones have a Msg Wait button that the user can press to directly dial the voice mail system when the Message Waiting Indicator is on.

Multiple Appearance Directory Number (MADN)

Do you work at more than one location on campus? With a MADN, your number can ring at numerous locations anywhere on campus.

 

Music on Hold

Give your customers something nice to listen to while they're on hold. Available on Electronic Sets Only.

 

Name Display

This feature displays your name and phone number when you make calls to campus lines that also have telephone display sets. In fact, many telephone sets already have display units built into them.

When your caller has Name Display, you will know who is calling you before you answer your phone. Basic phone lines can be programmed with up to 15 character name displays and most Advanced phone lines (electronic, multi-line phones) can be programmed with up to 24 characters.

 

Outbound Caller ID (Personal Number)

Outbound Caller ID (Personal Number) allows your 10-digit number and to be displayed when you call an off-Location number that has a Caller ID device connected to it. You can also block your personal number on any specific call by first dialing *67 then 9 and the number you wish to reach.

Ring Again

Ring Again can be used to notify you that the busy number you have tried to reach is now idle, ready to accept incoming calls. It can automatically connect you when you lift your receiver.

 

Simultaneous Ring (SimRing)

If you work in multiple locations, the SimRing feature allows you to personally direct calls from your phone to up to five locations, including your cell phone and pager, all at the same time. With this feature, you are able to easily set up and change where your calls are directed. The feature is restricted to your local calling area.

 

Six-Way Conference

You can create a 6 party conference call with this feature. Available on Electronic Sets Only.

Speed Calling

Do you have a long list of frequently called numbers? With Speed Call, one key on a multi line set accepts codes entered by the user. Each of these codes is associated with a given phone number on the user's Speed Call list. You can program a list of 10, 30, or 50 frequently called numbers. An access code or key can be used to automatically dial the numbers.

 

Three-Way Conference

Up to three parties may participate in a group conversation using the Three-Way Conference feature.

 

Voice Mail

The Announce Only voice mailbox feature provides up to 4 minutes of message recording length.

CLI and LNR Features

Inbound Caller ID

At a glance, identify the name and telephone number of the person calling. Inbound Caller ID is available at no charge on most lines. It requires either a Caller ID telephone or Caller ID display box.

 

Intercept Recording

An Intercept Recording notifies callers of your new number when it's been changed. Provided for a maximum of three months.

 

Last Number Redial (LNR)

Would you like to conveniently redial people you are trying to reach without dialing their entire phone number again and again? The Last Number Redial feature allows subscribers to redial the last number dialed from their telephone set by pushing the pound key (#) twice.

Executive Intercom

Executive Intercom

Works between two specially designated electronic sets. When you press the Executive Intercom button on your phone set, your message can be heard through the speaker of the electronic set that you are calling. A two-way conversation is possible, if the called party lifts his or her handset. Available on Electronic Sets Only.

Group Intercom

Permits a group of employees to contact each other by dialing a two-digit number assigned to the telephone.

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Busy Lamp Feature

Busy Lamp Field

This feature can help you keep a handle on your office phone by indicating when a phone number is in use. In addition to showing the status of the line, the corresponding button acts as a speed dialer to the number. Available on Electronic Sets Only.

 

TelePhone Set Features

Telephone Features

While viewing the the Telephone Set features, we try to maintain the alphabetic order, so that first thing first.
In this post i am studying the features that starts with Latter "A",
what are we waiting for
here the features are on next line.

Authorization Code (Authcode)

If you are away from your office regularly, you may want a way to easily place calls (long distance as well as local) and charge them to your office phone. Subscribers to this feature are assigned a 7-digit authorization code (authcode) that can be tied to a particular project, grant, chart field, or individual. If you subscribe, you can use your authcode from many telephones on campus, giving you the freedom to make calls from a variety of locations.

Auto Dial

Do you have one number that you call often? With AutoDial, you can dial that number with the push of one button. Easy as that. Available on Electronic Sets Only.

Auto Display

If someone is expecting a call from you, but is tied up on their first line, they can see that you have called because your Name Display shows up for a few seconds while their second line flashes. Up to 24 characters can usually be displayed on the set.

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) allows a large number of incoming calls to be answered by a group of individuals who serve as the ACD agents. Calls are automatically distributed to the member agents on a most idle basis. The group supervisory position can tell how many calls are in queue waiting to be answered; the wait time of the oldest call in queue; and which agents are logged in. This system offers monthly Call Center Reports that are automatically e-mailed to one or more departmental contacts.

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